The first step is to contact the Aging and Disability Resource Center (ADRC) that serves your county or a tribal aging and disability resource specialist (ADRS). 

How they help: The ADRC will explain your options for long-term care, determine your eligibility, and walk you through the enrollment process.

Find your local ADRC: You can find the contact information for your local ADRC on the Wisconsin Department of Health Services website or by calling 844-WIS-ADRC (844-947-2372).

With assistance from the ADRC, you will complete two types of eligibility screenings for the Family Care program: 

• Functional eligibility: A specialist will conduct a Long-Term Care Functional Screen to determine your level of need for services.

• Financial eligibility: You will also need to meet certain income and asset limits, which the ADRC can help you apply for through an income maintenance agency.

If you are found eligible for the Family Care program, you will be offered a choice of MCOs to receive your benefits from. 

After selecting an MCO the ADRC will then finalize your enrollment and notify the MCO.

• Clearwater works exclusively with Inclusa, and MyChoice WI. ​

If you are not eligible due to financial considerations or qualifying disabilities, you can contact Clearwater directly to explore private pay options.​

After your enrollment is complete, the MCO will reach out to you to begin the process of planning your services. 

Develop a plan: You will work with a dedicated MCO care coach, and RN, to create a personalized plan of services.

At this point you can request Clearwater as your CSL provider, if deemed eligible.